Refund Policy

Refund Policy Vsquare International SDN BHD

At V Square International Sdn. Bhd., we are committed to providing high-quality products and services. However, we understand that there may be occasions when you need to return or exchange an item. This Refund Policy outlines the terms under which we accept returns and process refunds for our products and services.

By purchasing from us, you agree to abide by the terms of this Refund Policy. If you have any questions or concerns regarding our policy, please feel free to contact us.

General Refund Terms

• Eligibility for Refunds: Refunds are available for certain products and services as outlined in this policy. Refunds are only issued under specific conditions, such as defective goods, incorrect items shipped, or unsatisfactory service.
• Timeframe for Refund Requests: Refund requests must be made within 7 - 15 working days of receiving your order or service, unless otherwise specified.
• Non-Refundable Items: Certain items may not be eligible for a refund under any circumstances.

These include:

• Customized or personalized products
• Perishable goods
• Digital products (unless defective)
• Opened or used products (unless defective)
• Services that have already been rendered

Product Refunds

Refund Eligibility for Products

You are eligible for a refund if:

The product you received is defective, damaged, or incorrect.

The product is not as described on the website or has a significant discrepancy in quality.

The product was received after the expected delivery time (with proof of delay).

Refund Process for Products

To request a refund for a product, follow these steps:

• Contact Us: Reach out to our customer service team via company@vsquareinternational.in or +60-1168687741 within 7 days of receiving the product.
• Provide Proof: Include your order number, a description of the issue, and supporting photos of the product (e.g., defects, damage).
• Return the Product: If the product is eligible for a refund, you may be asked to return it. We will provide instructions on how to return the product. The product must be in its original packaging and unused (unless defective).
• Inspection: Once we receive the returned product, it will be inspected to confirm the issue.
• Refund Issuance: If the return is approved, your refund will be processed to the original payment method. Please allow 7 - 15 business days for the refund to reflect in your account, depending on your payment provider.

Shipping Fees

• Shipping Costs for Returns: The customer is responsible for the cost of shipping unless the product was defective, incorrect, or damaged during delivery.
• Original Shipping Fees: Original shipping fees are non-refundable, except when the return is due to our error (e.g., incorrect or damaged product).

Service Refunds

Refund Eligibility for Services

Refunds for services are available only under the following conditions:

• Service not rendered: If the service you paid for was not performed as agreed upon, or the service was not delivered in the expected timeframe.
• Defective Service: If there were errors or defects in the service provided that cannot be remedied by re-performance.

Refund Process for Services

• Contact Us: If you are dissatisfied with the service or it was not delivered as agreed, please contact our customer service team within 7 days.
• Provide Details: Provide your order number, details of the issue with the service, and any supporting documents.
• Review and Resolution: We will review your claim and try to resolve the issue. If a refund is deemed necessary, it will be processed according to the original payment method.
• Refund Issuance: Refunds for services will be issued after the case is reviewed and approved. Please allow 7 - 15 business days for the refund to reflect in your account.

Non-Refundable Items and Exceptions

The following items are non-refundable under any circumstances:

• Customized or personalized products: Any items that have been tailored to your specifications.
• Digital goods: Downloadable items such as eBooks, software, digital content, etc., unless defective.
• Clearance or sale items: Products bought at a discount or clearance sale are final and may not be refunded.
• Opened or used items: Products that have been opened or used (unless defective or damaged) are generally non-refundable.

Cancellations

Order Cancellations Before Shipping

If you wish to cancel an order before it has been shipped, please contact us immediately at sales@vsquareinternational.in If the order has not yet been dispatched, we will cancel your order and issue a full refund.

Order Cancellations After Shipping

Once the order has been shipped, cancellation requests will be treated as a return, and you may be required to follow the return and refund process outlined above.

Refund Processing and Payment

Refunds will be processed to the original payment method used for the transaction.

Please note that the refund may take 7 - 15 business days to appear in your account, depending on your payment provider or bank.

Bank Fees: Any bank fees or third-party charges related to the refund transaction are not covered by V Square International Sdn. Bhd..

Exchanges

Exchanges are only allowed for defective or damaged products. If you need to exchange an item, please follow the same process as for a return.

Once the returned item is received and inspected, an exchange will be issued for the same or equivalent product (subject to availability).

If the requested exchange is not available, a refund will be processed instead.

Contact Us

If you have any questions or concerns regarding our Payment Policy or need assistance with a transaction, please contact us:

• E-Mail: company@vsquareinternational.in
• Phone: +60-1168687741
• Address: Level 3, Menera City One, Letter Box No.: CP3-01, No.: 3, Jalan Munshi Abdullah - 50100, Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.