Payment Policy

Payment Policy Vsquare International SDN BHD

Effective Date: 12.01.2026

At V Square International Sdn. Bhd., we strive to offer a smooth and transparent payment process for all our customers, vendors, and partners. This Payment Policy outlines the terms and conditions for making payments for products, services, memberships, and other transactions.

By making a payment on our website or through any of our services, you agree to comply with the terms set forth in this policy.

Accepted Payment Methods

• Credit and Debit Cards: Visa, MasterCard, American Express, and other major cards.
• Online Payment Systems: PayPal, Stripe, or other online payment platforms.
• Bank Transfers: For large transactions, we accept direct bank transfers. Bank details will be provided upon request.
• Cash on Delivery (COD): Available for certain locations or products, as specified during the checkout process.
• Payment via Installments: For certain products/services, we may offer installment plans via third-party financing (subject to approval).

Payment Terms

Payment Timing

• Immediate Payment: For all online orders, payment must be made at the time of purchase unless otherwise specified.
• Subscription/Service Fees: For services that involve recurring payments (e.g., memberships, subscriptions), payment is due at the start of each billing cycle. Customers will be notified in advance of any upcoming charges.
• Custom Orders/Orders Requiring Processing: If your order requires special handling or customization, payment is due before production or shipment begins unless other terms are agreed upon.

Payment Timing

Invoices will be issued for all purchases. These invoices can be accessed from your account on our website or will be emailed to you if requested.

Billing Information: You are required to provide accurate and up-to-date billing information when making a purchase. If there are any issues with your billing details (e.g., incorrect address, expired credit card), we may request updated information to complete the transaction.

Late Payment and Penalties

Late Payment

Payments must be received by the due date stated on the invoice. If payments are not received by the due date, late fees may apply.

A late fee of MYR 100 will be applied to any payment received more than 3 days after the due date.

For recurring services (e.g., subscriptions), failure to make timely payments may result in service suspension or termination until outstanding payments are settled.

Payment Disputes

If you believe there is an issue with your payment (e.g., incorrect charge or payment not processed), please notify us within 7 days of the charge.

Disputed charges will be investigated, and you may be asked to provide supporting documentation (e.g., bank statements, screenshots of the transaction).

We aim to resolve payment disputes as quickly as possible. If you are dissatisfied with the outcome, you may request to have the dispute escalated to a higher authority within the company.

Failed Payments

If your payment is declined or failed (due to insufficient funds, incorrect payment information, or technical issues), we will notify you immediately.

You may be asked to provide alternate payment methods. Failure to settle the payment may result in the cancellation of your order or account suspension.

Refund Policy

• Refunds for Products: If a product is defective or does not meet the description on our website, you may be eligible for a refund according to our Return and Refund Policy.
• Refund for Services: For services, refunds are typically not provided after the service has been rendered. However, in cases where services have not been delivered as promised, a partial refund or credit may be issued.
• Refund Process: Refunds are processed to the original payment method used at the time of purchase. Please allow 7 - 15 Business days for the refund to be reflected in your account

Currency

All transactions on our website are processed in Malaysian Ringgit (RM). If your payment is made in a different currency, the exchange rate applied will be determined by the payment provider or bank and may vary from the rate shown at the time of purchase.

Taxes and Additional Charges

• Sales Tax (SST): Prices displayed on the website do not include applicable taxes. Sales and Service Tax (SST) or other applicable taxes will be added to the total amount during checkout.
• Customs and Import Duties: For international shipments, customs duties and taxes are the responsibility of the customer. These charges are imposed by the destination country and are outside of our control.

Payment Security

We use SSL encryption and other industry-standard security protocols to protect your payment information during transactions. Our payment gateways are certified and comply with relevant standards (e.g., PCI DSS) to ensure that your payment details are secure.

For added security, we may require two-factor authentication (2FA) for certain high-value transactions or account changes.

Payment Disputes and Chargebacks

If a chargeback is filed with your bank or payment provider, we will review the reason for the chargeback and may request supporting evidence from you.

In the case of fraudulent transactions, we reserve the right to terminate your account, block future purchases, and report the matter to the relevant authorities.

We aim to resolve any payment-related issues amicably, but if disputes are not resolved within a reasonable timeframe, legal action may be taken to recover outstanding balances.

Contact Us

If you have any questions or concerns regarding our Payment Policy or need assistance with a transaction, please contact us:

• E-Mail: company@vsquareinternational.in
• Phone: +60-1168687741
• Address: Level 3, Menera City One, Letter Box No.: CP3-01, No.: 3, Jalan Munshi Abdullah - 50100, Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.